Terms & Conditions

Retail Terms & Conditions

Terms of Purchase of Goods or Services from Angel’s Wedding Services

All orders for goods (“Goods”) and on-line or offline pay-services (“Services”) (together “Products”) from a buyer (“you”) accepted by Angel’s Wedding Services (“we/us”) on the angelsweddingservices.co.uk website, which are not goods or services offered for sale by a third party are subject exclusively and strictly to the following terms and conditions (“Purchase Terms”) (which, in the event of a conflict, take priority over the terms and conditions of use of our Site).

Information About Us

The Website is operated by Angel’s Wedding Services co.uk (“We/we” or “Us/us”). We are a business registered in England. Our registered office is at 124 City Road London EC1V 2NX. Visitors by appointment only, please contact us for appointments.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order; this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Price and Delivery of Products

The price of the Products shall be the price quoted on our Site. Payment details must be provided by you on the date that we accept your order.

In respect of Goods only: the delivery of Goods shall be subject to payment by you of the delivery charges specified on our Site, which may be changed by us at our discretion. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. All orders are subject to product availability. Please check the content of your order on arrival, should there be any discrepancies please contact: Angel’s Wedding Services within 7 days.

Please be aware that we do not dispatch to our customers until all stock is available on your order.

The Express Delivery service excludes delivery on Saturday and Sunday.

The Express Delivery option may be applied to personalised items, but only after the stated item lead time. For example if an item is stated as having a Product Lead Time of 21 working days the Express Delivery service will apply following the 21 working days.

Special Order Products are sourced by us strictly to your order and are not held by us in our stock. We will only dispatch your whole order once the Special Order Product within that order has been received by us. Please note that we cannot deliver to a PO Box number.

The inclusion of a Special Order Product within your order may delay dispatch of your whole order by up to 25 days. All Special Order Products are clearly marked within the description of that product.

You may request us to part dispatch your order whilst we are awaiting delivery of the Special Order Product, however an additional delivery charge will apply for this additional dispatch.

You confirm that you have given us the correct billing address of your credit/debit card and, in respect of Goods and if different to the billing address, that you have also notified us of the correct delivery address.

All Goods are delivered depending on size/weight either by Royal Mail or other suitable carrier, delivery being Monday to Friday. To ensure that you have received your Goods, the carrier may request a signature for proof of delivery, therefore please select a delivery address most convenient to you. Provided that your order is placed by 5pm, then subject to availability, dispatch of Goods within the UK using Standard delivery will normally be made within three (3) to four (4) working days. For guaranteed Next Day delivery orders must be received before 12pm. Orders received prior to 12pm will be delivered the next working day – this excludes Saturday and Sunday. The above includes all dispatches except orders containing Special Order and Personalised Products. We will endeavour to notify you either if there will be a delay or if the item is no longer available.

Please note that delivery charges may vary according to goods purchased or type of delivery service (e.g. express or overseas) required. Angel’s Wedding Services will also inform you if that is the case.

Pricing

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Vouchers

Vouchers may only be redeemed at our Site toward the purchase of products listed in the online Angel’s Wedding Services shop sold by Angel’s Wedding Services.

The following restrictions apply to all vouchers:

You are limited to one use of a promotional voucher code, and one promotional voucher per order. A minimum purchase value may apply which is exclusive of postage and packing.
Vouchers cannot be used to pay for Angel’s Wedding Services Gift Certificates.
Vouchers cannot be used retrospectively, i.e. applied to orders already placed with us.
Vouchers cannot be used in conjunction with any other offer.
Certain products may be exempt from promotional offers, including personalised stationery, flowers, insurance and Angel’s Wedding Services event hire.

Vouchers for free delivery only apply to UK mainland (this excludes the highlands and outlying islands).

Please refer to your voucher for the expiry date and any additional offer restrictions.

We reserve the right to cancel vouchers at any time.

Promotional Codes

Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:-

you are entitled to use the code
you meet all the conditions that apply to its use
you agree to the terms set out below.

If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis, the value of the benefit obtained may be charged to your credit account.

Payment

Payments can be made through Worldpay or PayPal. Payment will be debited from your account before the dispatch of your purchase.

You must confirm that the credit/debit card that is being used is yours.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Site.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Shipments and Applicable Duties and Taxes

Depending on the country to which you instruct us to ship your order, your order may be subject to import taxes, customs duties and fees and/or other similar types of governmental taxes, duties or fees (collectively, “Duties and Taxes”). You are responsible for the payment of all such Duties and Taxes, irrespective of when you are billed or charged for Duties and Taxes. We have no control over these charges as customs policies vary widely from country to country. When you place an order for which Duties and Taxes are applicable, the calculation of the Duties and Taxes payable by you may not occur until after you have placed your order. This means that the first time you learn about the amount of the Duties and Taxes charged to you may not be until you receive your credit card statement or your receipt from us with your shipment. In some cases, the calculation of Duties and Taxes may cause a shipping delay beyond our original delivery estimates.

Risk and Property

Once the Goods have been received by you, all risk of damage to, or loss of, the Goods shall pass to you.

Warranties and Replacements

Subject as set out below, the Goods are sold with the benefit of and subject to the terms applicable to such warranty as is given by the manufacturer of the Goods.

The following relate to Products:

Some of the information contained on our Site relating to the Products is provided to us by third parties and accordingly, no warranty is given by us as to the accuracy of such information.

Other than as expressly provided in these Terms & Conditions, and except where the Products are sold to a person dealing as a consumer, we exclude all conditions, terms, representations (other than fraudulent or negligent representations) and warranties relating to the Products, whether imposed by statute or by operation of law or otherwise, that are not expressly stated herein, including without limitation, the implied warranties of satisfactory quality and fitness for a particular purpose.

Your statutory rights as a consumer are not affected by these Purchase Terms i.e. if the Goods are faulty or not what you ordered, in this case please provide a full description of the fault and return the defective item in it’s original box (if any), with all receipts, warranties, licenses, manual and accessories.

Exchange / Refund

If you return Goods to us within 7 days from the purchase date of such Goods in perfect condition and, with the original packaging and original delivery note, then we will give you a full refund. The refund will be in the form of the original method of payment.

Refund Process

1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment

2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days from receiving the return form.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, the funds will be credited back to your original bank account or online payment account.
Please Note: we reserve the right not to process the refund if they are returned in an unacceptable condition.
Please ensure that you obtain authorisation for all returns, without authorisation we will be unable to process your returns and the goods will be sent back to you.

This right to return Goods or receive refunds does not apply to:

cosmetic products
earrings
books
lingerie
videos, CDs CD-ROMs or DVDs which you have used or unsealed
perishable goods such as food, cameras or flowers (unless received too late),
umbrellas
events (such as holidays or entertainments)
financial or insurance products or
products made to order, including all personalised products.

Please note that where you are returning goods because of an error on our part or that it is defective, we will refund you the price of postage and packaging. Otherwise, the price of postage and packaging will not be refunded.

In order to offer such low prices on disposable cameras we limit our liability to those either lost or damaged to the replacement value of the camera or film. We strongly recommend that disposable cameras are not used as the only source of photography on your wedding or celebration day.

Please also note that our returns policy does not affect your statutory rights as costumer, i.e. if the gifts are faulty or not what you ordered. In this case please provide a full description of the fault and return the defective item in its original box (if any) once you have received an authorisation form from us with all receipts, warranties, licenses, manuals and accessories.
In these circumstances we will pay for the reasonable delivery of the goods. When returning made to order items you must contact us on 07399 080597 prior to returning the items to agree a method and date for return.

Purchase of Goods from Third Parties

We will use our reasonable endeavour to indicate whether goods or services which are advertised on our Site are being offered for sale by us or by a third party. Goods are offered by a third party (“Third Party Goods”) where:

our Site contains a link to a third party site where you may choose to purchase any goods or services offered for sale on that site (whether or not such goods or services are advertised on our Site); or

you may make an enquiry with us regarding goods or services offered by any third party, we then pass that enquiry on to the relevant third party or you contact that third party yourself, and you may subsequently decide to purchase such goods or services.

Where you choose to purchase Third Party Goods, the contract governing such purchase shall be between you and the relevant third party and on the standard terms and conditions (if any) of such third party for the purchase of such goods or services.

You agree and acknowledge that you are solely responsible for evaluating Third Party Goods. You acknowledge any bookings or purchases of Third Party Goods made by you through our Site shall be subject to terms and conditions of the third party supplying the goods and/or services concerned and that we will not be a party to or any way responsible for or liable to you in respect of any transactions between you and third parties.

We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give to any third party.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not print off, copy, or in any way download extracts, of any page(s) from our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.

You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our licensees.

If you print off, copy or download any part of our Website in breach of these terms of use, your right to use any our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on Information Posted

Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Website, or by anyone who may be informed of any of its contents.

Our Website Changes Regularly

We aim to update our Website regularly, and may change the content at any time. If the need arises, We may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and We are under no obligation to update such material.

Our Liability

The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, We and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any Website linked to it and any materials posted on it, including, without limitation any liability for:

loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, or our liability for deceit or fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Indemnity

You agree to indemnify, defend and hold harmless Angel’s Wedding Services., its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Information About You and Your Visits to Our Website

We process information about you in accordance with our privacy policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

Uploading Material to Our Website

Whenever you make use of a feature that allows you to upload material to our Website, or to make contact with other users of our Website, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.

If you wish to make any use of material on our Website other than that set out above, please address your request to info@angelsweddingservices.co.uk.

We have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any material or posting you make on our Website if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

Viruses, Hacking and Other Offences

You must not misuse our Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the servers on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on them, or on any website linked to them.

Links from Our Website

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Social Networking

Some of our online services allow you to connect with, and share content with, your contacts or friends from social networking services. These services are subject to any other terms or conditions which apply to your use of the relevant social networking services.

Advertisements

All advertisements displayed on our Website are published in good faith. We do not under any circumstances accept responsibility for the accuracy of such advertisements nor is any kind of warranty or endorsement expressed or implied by such publication. We specifically disclaim any liability to advertisers and users of any king of loss or damage of any nature whatsoever and however arising, whether due to inaccuracy, error, omission or any other cause, and whether on the part of us, or any other person.

The user agrees that any correspondence or business dealings with, or participation in promotions of, advertisers found on the or through our Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that We shall not be responsible for any loss or damage of any sort incurred as the result of any such advertisers on our Site.

Jurisdiction and Applicable Law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our Website although We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

Copyright and Trademark Notices

Angelsweddingservices.co.uk and other names of Angel’s Wedding Services products and/or services referenced herein are trademarks or registered trademarks of Angel’s Wedding Services. Other products and company names mentioned herein may be the trademarks of their respective owners.

You can contact us by:

Email: customerservice@angelsweddingservices.co.uk

Telephone: 079399 080597 during normal office hours.

Post: Angels Wedding Services. 124 City Road London EC1V 2NX England

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes We make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our Website.

Invalidity

If any part of these terms of use is unenforceable (including any provision in which we exclude our liability to you) the enforce-ability of any other part of the terms of use will not be affected and all other clauses will remain in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

Your Concerns

If you have any concerns about material which appears on any of our Website or if there is any aspect of our service with which you are unhappy,

Please contact: customerservice@angelsweddingservices.co.uk